shipping & returns

shipping:

We offer a flat rate of $12.50 on all orders placed within Australia. All orders are generally processed within 5 business days. For pre-order items, as our candles are handmade please allow up to 2 weeks for production. Once shipped, please allow up to 7 business days for your order to arrive, we do not take responsibility for any unforeseen delays on the carriers end.

We send all parcels via standard Australia Post and Sendle (tracked). Please ensure you have correctly entered your shipping address details (house number, street name, suburb and postcode) as we cannot be responsible for orders that do not arrive due to error in address. You may incur additional shipping charges if this occurs, unless it is the error of Feather and Flame. Once your order has been shipped, we cannot accept responsibility for any lost parcel. Australia Post and Sendle are trusted services and, as such, Feather & Flame will not refund or replace orders that have been scanned as delivered.

Our default option is to give the courier authority to leave your parcel in a safe spot, due to this, we cannot ship to PO Boxes. If you have any special delivery instructions, or would like to request a signature on delivery please contact us at info@featherandflame.com.au or leave a note at checkout.

Unfortunately we do not offer international shipping at this time.

If you would like to receive tracking information regarding your order shipment, please ensure you complete your email address in the personal information section. Without an email address, automatic updates cannot be provided. 

returns:

Change of Mind

We hope you love your new Feather & Flame candle! Unfortunately we are not able to offer returns for a change of mind. Before ordering, if you are unsure as to what product best suits you please get in touch with us and we will be more than happy to assist. 

Damaged or faulty items

The uttermost care is taken when wrapping orders for posting. In the instance that you receive an incorrect product or the item is damaged or faulty, a replacement product will offered or a refund will be issued, at our discretion.

If you believe you have received an incorrect, damaged or faulty product, please contact us with photographic proof for review. If approved for return, once the item has been received, please allow up to 2 business days to be processed. 

The amount will be refunded to the Card used for the original order. Please allow up to 7 business days for the refund to reach your account.